Tunisia Delivery Companies 2026: COD Couriers Compared

In short: in Tunisia, more than two out of three online orders are still paid cash on delivery. Your courier therefore controls your margin, your cash flow and your return rate.

Only fully public rate card we found: Intigo, from 9 TND down to 6.50 TND incl. VAT for a small parcel (up to 5 kg) depending on 30-day volume, free returns if your return rate stays at or below 5%.
Navex, First Delivery, Best Delivery, Colissimo Tunisie, JAX, Adex: quote-based pricing, typically around 6 to 9 TND per parcel in 2026.
Rapid-Poste still has the widest reach (1,000+ post offices) but works on drop-off and with less predictable lead times.
The real cost is not the listed price: it is price ÷ delivery rate + return fees + payout fees.

Cash on delivery in Tunisia: why your courier choice matters so much in 2026

According to figures compiled by Mallatech, about 70% of Tunisian e-commerce orders were still paid in cash on delivery in 2026, down from 82% in 2022. Your courier is not just a supplier: it collects your revenue, holds it for several days and bills you for every refused parcel. Two companies that both charge 7 TND can produce very different results depending on:

the actual delivery rate (how many parcels are handed over and paid);
return fees (free, flat, or the price of a full delivery);
the COD payout schedule (daily, weekly, every two weeks) and its fees;
coverage of the 24 governorates: Greater Tunis, the Sahel and Sfax are easy; Tataouine, Kebili or Jendouba much less so.

Keep this formula in mind. If a parcel costs 8 TND, 25% of orders come back and a return costs 4 TND, each delivered order costs you 8 ÷ 0.75 = 10.67 TND plus (4 × 25) ÷ 75 = 1.33 TND of returns: 12 TND per real sale, not 8.

COD delivery companies operating in Tunisia: who does what

Tunisian courier handing over a parcel against cash payment in front of a shop in Tunis — Cash on delivery is still the dominant payment method in Tunisia: your courier collects your revenue.

Intigo: the only complete public rate card

Intigo publishes its prices including 7% VAT (October 2026 update). Small parcel (S, up to 5 kg), priced by 30-day volume: 9 TND (0-500 parcels), 8 TND (501-1,500), 7 TND (1,501-10,000), 6.50 TND (over 10,000). Large (5-20 kg): 20 TND out, 20 TND back; XL (20-50 kg): 40 TND each way. Small-parcel returns are free when your 30-day return rate is 5% or less, otherwise 4 TND. Published extras: exchange 3 TND, pickup of fewer than 5 parcels 2 TND, recipient change 1 TND, WhatsApp/SMS confirmation 0.10 TND, reminder 0.20 TND, 3 TND per payout (cash or transfer), 1 TND stamp duty once a month. Sellers who are individuals without a business licence (patente) have 3% withheld at source on payouts. Stated target: next day in all 24 governorates.

First Delivery: the densest private network

First Delivery claims 14 branches and 450+ vehicles, 24-hour express, a same-day option and 7-day pickup, and advertises "payment 7 days a week". A local COD specialist used to high volumes. Pricing on quote only.

Navex Delivery: single rate and notifications

Navex advertises 24-hour delivery nationwide, a "transparent single rate" (no public amount), SMS and email notifications at each step, and express, standard and scheduled options. Frequently recommended in Tunisian seller Facebook groups.

Aramex Tunisia: most structured, rarely cheapest

9+ offices in Tunisia, customs-approved economic operator, presence in 60+ countries. A local guide reports 6-9 TND standard (6-7 TND in Greater Tunis, 7-9 TND elsewhere) plus about 3 TND COD collection, with 24-48 h in Tunis and 48-72 h in the regions. Strength: an API used by several COD management tools. Useful if you also sell abroad.

Rapid-Poste / Tunisian Post: maximum reach

1,000+ post offices and a cash-on-delivery service. Reported range: 4-7 TND depending on weight and destination, 48-72 h, sometimes longer for remote areas. Trade-off: counter drop-off (no systematic pickup) and less detailed tracking than private couriers.

Other players worth testing

Best Delivery (same day for pickups before noon, next day in major cities, warehousing), Colissimo Tunisie (claims 24-hour distribution in all regions), Adex (Sfax-based, known for reliable remittances), JAX Delivery, Jetpack, Goodex (strong in Nabeul), Droppex, Box Express, MZ Logistic, Axess Logistique. Egypt's Mylerz announced a Tunisian launch in 2022; we found no verifiable rate card or COD activity in 2026, so confirm before relying on it.

Tunisia courier comparison table 2026: price, returns, lead time, payouts

Public or observed 2026 rates, to be checked with each company when signing. "On quote" means no public rate card found.

Company	Small parcel price	Return fee	Greater Tunis / inland	COD payout	Integrations	Strengths / limits
Intigo	9 → 6.50 TND incl. VAT by volume	0 if rate ≤ 5%, else 4 TND	Next-day target, 24 governorates	3 TND per payout; schedule negotiable	Partner dashboard, integrations on request	Transparent pricing / paid returns above 5%
First Delivery	On quote	On quote	24 h express, same day possible	"7 days a week" advertised	Connected to several store builders	14 branches, 450+ vehicles / no public grid
Navex	On quote (single rate)	On quote	24 h advertised	Negotiable	SMS / email notifications	Simple pricing / figures not published
Aramex Tunisia	6-9 TND + ~3 TND COD	On quote	24-48 h / 48-72 h	Structured process	Recognised API	Reliability, international / often pricier
Rapid-Poste	4-7 TND by weight	Postal rates	48-72 h, more in remote areas	Via COD service	No known e-commerce API	Widest reach / counter drop-off
Best Delivery	On quote	On quote	Same day (pickup before noon), next day in big cities	COD refunds	Client dashboard	Urban speed, storage
Colissimo Tunisie	On quote	On quote	24 h advertised	Negotiable	Not disclosed	Recommended by seller groups

Best Tunisian courier for… (2026 ranking)

Best for starting with a predictable budget: Intigo, because you know the price, the return cost and the 5% threshold upfront.
Best for high volume and same-day: First Delivery (advertised branch network and fleet), or Best Delivery in big cities.
Best for the South and rural areas: Rapid-Poste, paired with a private courier for Greater Tunis and the coast.
Best for high-value goods or export: Aramex Tunisia, accepting a higher price.
Best regional option: a strong local player in your area (Goodex in Nabeul, Adex in Sfax), tested for one month on part of your orders.

A setup many sellers use: two couriers in parallel, one for Greater Tunis and the coast, one for inland and the South, then compare delivery rates per governorate after 300 parcels.

How to negotiate with a Tunisian delivery company

Bring your numbers: monthly volume, split by governorate, average weight, current return rate.
Negotiate returns before price: 1 TND off the outbound fee is worth less than free returns if your return rate is above 20%. From around 100 parcels a month, discounted returns are negotiable.
Insist on at least weekly payouts with no minimum threshold. Anything slower means your cash is financing the courier.
Get hidden fees in writing: pickup, exchange, address change, per-payout fee, stamp duty, withholding tax.
Ask for an early tier: for example the 501-1,500 tier price from month two if you reach 300 parcels.

Cutting parcel returns in Tunisia: 7 practical moves

Confirm every order by call or WhatsApp before shipping: local platforms report 30-40% fewer returns.
Blacklist numbers that have already refused a parcel.
Require a full address: governorate, delegation, landmark.
Ship within 24 hours: every day of waiting increases refusals.
Show an all-in price on the product page (delivery included) so there is no surprise at the door.
Send a reminder on delivery day (0.10 TND per SMS at Intigo, for example).
Track by governorate: if one area exceeds 35% returns, ask for a deposit or switch courier for that area.

Checklist before signing with a courier

Written rate card: small parcel, large parcel, zones, maximum weight.
Exact cost of a return, an exchange, a recipient change.
Payout frequency, method and fees; maximum delay in business days.
Liability for loss or damage and compensation cap.
Pickup cut-off time and pickup days.
Data export (Excel, API) for bookkeeping and parcel tracking.
No-commitment trial of at least one month.

FAQ: delivery in Tunisia

How much does parcel delivery cost in Tunisia in 2026?

For a small COD parcel, observed rates run from about 6 to 9 TND. Intigo publishes 9 TND under 500 parcels a month and 6.50 TND above 10,000.

Which courier covers all 24 governorates?

Intigo lists all 24 with a next-day target; Rapid-Poste covers the whole country through its offices. Navex, First Delivery and Aramex also claim national coverage.

Are returns free in Tunisia?

Rarely without conditions. At Intigo, small-parcel returns are free if your 30-day return rate is 5% or less, otherwise 4 TND.

How long until I get my COD money?

It depends on the contract, from daily to every two weeks. Weekly is the minimum you should accept.

Do I need a business licence to work with a courier?

Not always, but without a patente a 3% withholding tax may be deducted from payouts, as Intigo's rate card states.

With e-Tijara PRO, you connect your cash-on-delivery store to your couriers to track every parcel, have orders confirmed by a team of agents and block customers who refuse parcels with the blacklist: three direct levers on your return rate.

Tunisia Delivery Companies 2026: Cash on Delivery Couriers Compared